What have we changed in A&E locally?

Our volunteers spoke to 138 patients during visits to every Accident & Emergency department in Kent.

We made a number of recommendations based on their feedback.

Summary

In 2018, we worked with the hospitals to understand what improvements had been made as a result. The report below details the impact that we have made. Key highlights include:

• 20 additional nurses in East Kent

• improved disabled access for patients

• clearer information about waiting times

• improved privacy for patients

• more information about alternative places for patients to go such as Minor Injuries and Out of Hours Doctors