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336 people shared feedback with us about Mental Health Together and services provided by Kent and Medway Mental Health NHS Trust (KMMH) from October 2025 to March 2026.
The report looks at the feedback we heard across 4 areas:
Community mental health/ Mental Health Together
Crisis Care
Acute care
Children and Young People (KMMH was not the provider of these services in the reporting period)
What did we hear?
Communication is the clearest cross-cutting concern that people shared with us.
People described issues with communication about appointments, unclear diagnosis and difficulty always knowing which services was responsible for their care.
There are positive examples of compassionate, effective staff support
There were examples where Employment and vocational advisers, home treatment teams and some liaison psychiatry staff were praised for listening, providing practical help and supporting recovery. Feedback group under “care given by staff” improved overall during the reporting period.
Community mental health feedback shows some improvement
There were signs that negative feedback about Mental Health Together reduced and there was an increase in positive feedback which also included waiting times. However, there were still inconsistent experiences. We will be watching this in the coming months.
Discharge from acute care is an emerging issues
We’ll be monitoring the trend of increasing negative about discharge arrangements. We heard people talk about a perceived lack of support when being discharge from acute settings.
Children and young People
There was little positive feedback about children and young people mental health services. We will be watching this as KMMH take on responsibility for delivering the service.
Kent and Medway Mental Health Trust have provided response throughout the report, sharing action being taken to make improvements which includes:
making communication and timely access priorities within its five-year strategy;
strengthening use of complaints, patient stories and feedback;
improving care and discharge planning, including family and carer involvement;
recruiting to stabilise children and young people’s services;
monitoring those waiting longest or with the most complex needs;
starting discharge planning earlier and improving 72-hour follow-up;
introducing allocated link workers and strengthening coordination between community, crisis and inpatient teams;
expanding neighbourhood support and alternatives to hospital, including crisis recovery houses.
Our next 6 monthly report will be available by the beginning of December where we’ll be look to see if the trends identified in this report continue or change.
Read our report for the full findings.
