What did Medway residents tell us in January?

Over 2,500 of you came to us in January to share your experience of using health and social care services or to seek information.

Every month we review all the feedback we've heard. We're looking for the themes and trends in the information to see what we should be focusing on. 

Every day we're on the look out for the quieter voices; the individual stories that might need urgent intervention or cases that might need escalating.

We anonymise your stories before sharing them directly with the right decision maker so they can hear your experience and use it to improve the service for other people.

This report gives you an overview of what we heard in January and what happened as a result.