˅
˅
˅
1,465 of you came to us in April to share your experience of using health and social care services or to seek information.
Every month we review all the feedback we've heard. We're looking for the themes and trends in the information to see what we should be focusing on.
Every day we're on the look out for the quieter voices; the individual stories that might need urgent intervention or cases that might need escalating.
We anonymise your stories before sharing them directly with the right decision maker so they can hear your experience and use it to improve the service for other people.
This report gives you an overview of what we heard in April and what happened as a result.
Headlines include:
As always the majority of feedback is from people who can't get a dental appointment, or are struggling to see a GP
A number of people have reported feeling let down by the care package provided by social services
We continue to hear issues about the eConsult service
Feedback about mental health services accounted for 18% of the feedback
Fishermen told us that they regularly delay going to see a Doctor either because it is difficult to get an appointment outside of fishing hours, and because they can't take time away from fishing to attend appointments
Healthwatch Kent Insight report April 2022
