What did we hear in October? A monthly feedback summary

In October, 1,801 people came to us for information, support or to tell us their experience of using a health or social service.

Every month we review all the feedback we've heard. We're looking for the themes and trends in the information to see what we should be focusing on. 

Every day we're on the look out for the quieter voices; the individual stories that might need urgent intervention or cases that might need escalating.

We anonymise your stories before sharing them directly with the right decision maker so they can hear your experience and use it to improve the service for other people.

This report gives you an overview of what we heard in October and what happened as a result.

Healthwatch Kent Insight report October 2021