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Over 190 people shared their experience of being discharged from the three hospitals in East Kent in 2018.
Summary
We talked to a whole range of people including:
patients who were waiting to be discharged from all three East Kent Hospitals
patients who had been discharged to Integrated Care Homes
Carers and families
GPs, Practice Managers and District Nurses
Voluntary organisations
Discharging someone from hospital is a complicated process and can involve a whole range of organisations. We have shared everything we have heard with all the organisations involved including social services, patient transport, community health teams, GPs, commissioners and of course the hospital trust.
“The physiotherapist called me a day before the discharge and checked I was able to look after him and asked if I knew about carers support."
3 key findings
53% of patients had their discharge delayed on the day they were due to leave.
46% of patients could recall being given an estimated discharge date. A further 5% were told in advance but the same day.
29% of patients told us they didn’t get the care and support that they were promised.
“It wasn’t even enough warning that I was going to be discharged so I had to go home in my pyjamas. I know they are busy but there was no dignity for me.”
