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Since the start of the pandemic, we have had a constant stream of feedback about NHS dental services.
130 people have been in touch to share their experience of trying to get NHS dental care since March. Whilst some of them have been positive stories, the majority are from people struggling to get dental treatment.
Nearly 2,100 people have come to us to find information on how to get an NHS dentist too, demonstrating the growing need for NHS dental care.
You can read all the feedback in our report below but the key themes were:
People talked to us about how hard they found it to get an NHS dentist, both before and after the government announced the re-opening of dental practices from 8 June 2020
We heard from people struggling to get appointments with their dentist and long waiting times
Callers raised concerns about the quality of the service received
We heard about the absence of PPE within NHS dental practices
People shared their concerns about the cost of going to a private dentist because they couldn’t get NHS treatment
The confusion that people experienced about how to get a dentist appointment was clear
